NAKED INTERNET
UNLIMITED BUNDLE
MOBILE WIRELESS
ADSL2+Bundle

Before signing up

Nextelle  Plans

  1. VOICE Pack – Includes standard voice calls to national fixed line and any mobile numbers (including Nextelle), 0800 numbers are free and will not be deducted from Voice minutes.
  2. SMS Pack – Includes standard national SMS and MMS within USA.
  3. DATA Pack – Includes standard 4G Data usage within USA, Data speed will slow down after allocated data and will be Unlimited at 2G speed.

Note: Each pack has a 30-day expiry and can be changed at any point depending on your usage. Any changes made will take effect from the start of your next billing cycle.

What do I need to join Nextelle?

  1. Valid email address – The email address should be unique and must not have been previously used to register a Nextelle account. Email address is required to sign up an account.
  2. USA delivery address – SIM cards are ordered online and we can only deliver SIM cards within USA. We can either send your SIM card to a home address or to a Postal Address.
  3. Credit/Debit card – Our preferred payment method is credit or debit cards so we can verify your identification.

What SIM card size do I need for my phone?

  • When you purchase a Nextelle SIM card online, by default you will receive one of our triple punch SIM cards. Our triple punch SIM cards cater to all mobile devices so it will always be a perfect fit!

What is the difference between Monthly Auto payment and Prepay?

  1. Prepay – Packs are paid upfront and succeeding payments are taken on the renewal day of your packs. In the event that any of your packs are consumed before the next renewal day, you will need to top up to continue using your service for the specific pack that has been consumed. (See: What is Pay As You Go)
  2. Monthly Auto Payment – You can setup on auto payment using your credit/debit card.

Can I use any device with Nextelle?

  • Our SIM cards are tested to work on mobile phones, tablets and WIFI dongles only. Device must be network unlocked for our SIM card to work. If your device is network locked, contact your device provider to secure an unlocking code. We cannot guarantee that our service will work on Security alarms and other devices not mentioned above.

How long will it take to get my SIM card?

  • Please allow 4-7 business days for your SIM card to be delivered.

Can I port later on?

No, porting is triggered once you click on ‘Activate SIM’. If you want to get a new number instead, you must contact our Customer Support team for their assistance.

YOU MUST ADVICE AT THE TIME OF ORDER

How long does it take to port?

  • We submit your port request immediately after you activate your SIM card but we have to wait for your provider to release your number to us - and this is where most of the time is lost! Please allow up to 24 hours for porting to be completed.

How will I know when my number has been ported?

  • You will receive an email from us when your number has been successfully ported. Whilst your number is being ported, simply continue to use your old SIM card - your old service will continue to work until porting has been complete, at which point the network will drop out and you'll know to swap in your new Nextelle SIM card. 

How long will it take to activate my service?

  • Please allow 30 minutes for your service to be fully active after activating your SIM card. If you're porting your number, the porting process will begin as soon as you've activated your SIM card. (See section C for more information.)

What are Packs?

Pack descriptions

  1. VOICE Pack – Includes standard voice calls to national fixed line and any mobile numbers (including Nextelle), and will not be deducted from Voice Minutes.
  2. SMS Pack – Includes standard national SMS and MMS within USA.
  3. DATA Pack – Includes standard 4G Data usage within USA

Pack Renewal

  1. By default, auto-renewal is enabled on all packs and automatically recharges every 30 days. Auto-renewal can be disabled via your Dashboard.
  2. To disable auto-renewal, simply log into your Dashboard and click on the ‘Choose your plan’ button on the right side of your screen. On the ‘Choose your plan’ window, move the SLIDERS of the pack/s you don’t want to renew next month and click on ‘Save and continue’.

What happens if I use up all my plan/packs before the expiry?

  1. For prepaid: Your service will stop. In order for you to continue using your service, you will need to purchase Pay As You Go credit.

How can Bolt-ons help?

What are Bolt-ons?

  • Bolt-ons add data to your existing Data Pack when you need that extra boost. It's much cheaper than just paying a PAYG rate for your excess data.

How can I get it?

  • So long as you have an existing data pack, you can choose to add either 1GB or 2GB data bolt-on. This can be done through your dashboard. If you are not sure how to, our customer support team is happy to assist you.

What happens if I don’t use my bolt-on?

  • Since your bolt-on expires the same way as your current data pack, your speed will go to 2G unlimited.

What are my options?

  • You can choose to add 1GB for $10 or get the 2GB for $20.

How to purchase Pay As You Go credit?

  1. Log into your Dashboard using your service number and password.
  2. Click on the ‘TOP UP Now’ button on the right side of your dashboard.
  3. Move the slider for the desired top up amount.
  4. Once decided on the top up amount, click on ‘Confirm and Top up Now’ button.

How do I add/change my plan?

  1. Log into your Dashboard using your service number and password.
  2. Click on the ‘Choose Your Plan’ button on the right side of your dashboard.
  3. On the ‘Choose Your Plan’ window, move the slider/s of the pack/s you want to add or update and click on ‘Save Plan & Continue’ once decided.
  4. You can increase or decrease your Pack usage allowance whenever you like. However, any changes made will take effect on the next renewal date or immediately if there are no active Packs at the time of the change.
  5. You can make unlimited adjustments to your Packs before the renewal date. The last saved configuration will be applied on the scheduled renewal date.

How can I disable the auto-renewal of my plan/packs?

  1. Log into your Dashboard by using your service number and password.
  2. Click on the ‘Choose Your Plan’ button on the right side of your Dashboard.
  3. On the ‘Choose Your Plan’ window, move the slider/s to zero of the pack/s you want to add or update and click on ‘Save Plan & Continue’ once decided.

What happens if I have insufficient funds on my renewal date?

  1. For Prepaid – Your Packs/Pay As You Go credit will not renew. Your service will resume once a successful purchase of new Packs or Pay As You Go credit is done.

How can I update my account information?

You may update your account information by logging into your Dashboard and going to Account Settings. You can update the following information:

  1. Email Address
  2. Billing Address
  3. Credit Card Details
  4. Account Password

Can I reset my password online?

  • No, Your can recover your password, On the log in page, click on the ‘Forgot Your Password’ link and you will be asked to key in your email address and service number. Password will be recovered.and you will receive a  email.

How do I view my usage?

  • You may view your usage by going to the ‘Usage history’ tab through your Dashboard. You may view your usage for the current and the most recent billing period.

How do I activate international roaming and other value added services?

To activate international roaming and other added services, please log into your Dashboard and go to Account Settings. These can be found under Roaming and Additional SIM settings. You may manage these features:

  1. International Roaming
  2. Premium SMS
  3. Voicemail
  4. Call Waiting
  5. Caller ID
  6. Call Diverts
SAVE 60% ON THE EVENT
Its a big deal for small price.
Shop now, a price this good cant last
TAKE 20% OFF
Expression is right at your fingertips
with Kyocera Brio.
Grab it at a great price for limited-time
50% Off the OVERDRIVE PRO 3G/4G MOBILE HOTSPOT
Connect your Wi-Fi-enabled devices with blazin 4G speed.

Customer services & Support

  • You can raise a issue here
  • We will respond within 24 hours.
  • Or you can request a Call back
  • Call back service is within 12 hours
 

Compare Our Plans

 

Common Questions

How do i keep my number?

How do i Sign up for Amber Alerts

What's so great abouot your network