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NEXTELLE DSL  & VOIP FAQs  

 

Dry Loop?

 

A naked DSL (a.k.a. standalone or dry loop DSL) is a digital subscriber line (DSL) without a PSTN (analogue telephony) service — or the associated dial tone. In other words, only a standalone DSL Internet service is provided on the local loop.

Router ?

Confused on which router you need to work with your Nextelle Internet?  Nextelle will provide you with a wireless router and set up all appropriate channels and Wi-Fi in your home.  Nextelle will replace the router at no cost in the event that it quits working.

 

Benefits

  No up front cost to purchase a router
   Peace of mind that experts are setting up your secured router and home Wi-Fi system
   Worry free replacement of Nextelle supplied wireless routers 

 

Connecting Multiple Devices?

Did you know that Nextelle support technicians can help you connect multiple devices to your Nextelle Wi-Fi?  In the past, a fee was charged to connect multiple devices.  Now with the Nextelle Plan that fee has disappeared.  

Does anyone have to visit my house?

Not necessarily. If you do not get DSL from the Telco, the telco may still have to provide the (new) copper line, then the DSL providing company (CLEC) comes to do any necessary inside wiring. In many cases, the communication between the Telco and the CLEC (Covad, Northpoint etc), is not great, and the line cannot be found, or is not left sufficiently close to the premise, necessitating further visits and delays. For Telco ADSL, however, an existing line can be converted to an ADSL line, and the Telco normally has an "install yourself" package where they ship you the necessary materials, provision your line, and you simply hook up your modem and computer. In some cases, they might have to visit to install a splitter or a filter, and/or upgrade the NID (which is the phone junction box in your premise


Are DSL customers able to use their telephone or fax machine while accessing the Internet over DSL?


Yes. DSL allows customers to use their existing phone line for voice or fax communications while they use the DSL service for Internet access or data communication services.

Will my telephone work even if my computer or modem is unplugged or disabled?


Yes. DSL modems have been designed so that your normal telephone service will operate even if the computer or DSL modem is unplugged or otherwise disabled.

Can I watch Netflix?

Yes, our network has speeds that support streaming video on sites like Netflix, Hulu, and YouTube.

Do I need a phone line?

No. Nextelle Internet is wireless and does not require a phone line or cable connection.

Is Nextelle Wireless Internet as reliable as Cable or DSL Internet?

Yes - Many people are under the impression that wireless is not reliable and have heard horror stories about wireless Internet constantly going out.  The difference is in the installation standards. If your signal quality is marginal, we will not install service, avoiding headaches for you, and for our technicians. The Nextelle network has an uptime of 99.99%, and is monitored 24/7.

Can I move residence while under contract?

Yes. If you move to a residence where Nextelle is available, you can continue your contract. Nextelle can test your new location for free to determine serviceability.  Nextelle charges an $50 move fee to re-install equipment at your new location. If you are moving, and we cannot service the new location, the EFT will apply.

What if I need help?

Nextelle is here to help! You can find tutorials and instructional guides on this website, and you can speak to a local technician over the phone or in person six days a week.



DSL  & VOICE QUESTIONS AND ANSWERS



 Is the DSL Bundle available at my location?

 If you live inside the Metro City limit,s chances are that the service is available at your location. When you signup it will be verified and there is no charge to you if it's not available at your location.

 Can I keep my current phone number?

 In most cases your current number can be ported to our service. There is no charge  for porting a number.

 I currently have DSL with Nextelle and would like to change to the Bundle, is that possible?

 Yes and your term commitment will be extended by 1 year. Your current DSL router/modem will be replaced at no cost with an ADSL router/modem.

 I don't want to extend my current DSL commitment by 1 year to get the Bundle, how about that ?

 You can pay outright for the ADSL equipment at a one-time charge of $100.00. At the end of your current commitment you would either need to renew for another year or pay the then-current monthly rate.

 Can I talk on the phone and use the Internet at the same time ?

 Yes, you can access the Internet and talk on the phone at the same time.

 How long does it take to be installed?

 If you currently have our DSL service it will take 5 to 7  business days depending on whether you are keeping your current telephone number. If you don't currently have DSL service it will take 5 business days regardless of whether you keep your current telephone number.
 

 Can I use long-distance carrier ?

 Sure you can.



Will my phone work if the power is out?

Yes, your primary line will work for voice calls even if the power is out at your location. Your DSL connection would not work unless you have a UPS for it and your computer.



 How fast is the DSL?

 The high-speed Internet will be delivered via Rate Adaptive ADSL with a speed of 1.5mb down/512kb and more. Actual speed will depend on distance and loop coniditions, with a minimum of 384kb down.

 What calling features are included?

Caller-ID

Call Waiting

Caller-ID Call Waiting

Call Forwarding No Answer

Call Forwarding Busy

Call Forwarding Unconditional

Remote Access to Call Forwarding

Selective Call Rejection

Anonymous Call Rejection

Automatic Recall (*69)

Calling Number Delivery Blocking

Automatic Callback

Distintive Ringing

3-Way Calling

Speed Dialing

Call Barring

E911 or 911



 What are the access codes for the features?

*60 Selective Call Rejection - Follow prompts

*61 Distinctive Ringing - Follow prompts

*63 Selective Call Forwarding - Follow prompts

*65 Enable Caller ID

*85 Disable Caller ID

*69 Automatic Recall - Dial last number that called

*70 Cancel Call Waiting

*72 Unconditional Call Forwarding - Enter number to forward to after double-tone, number will be called and forwarding setup.

*73 Cancel Unconditional Call Forwarding

*74 One Digit Speed Dial - Enter speed number 2 through 9 then number to dial

*75 Two Digit Speed Dial - Enter speed number 20 through 49 then number to dial

*77 Enable Anonymous Call Rejection

*87 Disable Anonymous Call Rejection

*90 Busy Call Forwarding - Enter number to forward to after double-tone, number will be called and forwarding setup.

*91 Cancel Busy Call Forwarding

*92 Delayed Call Forwarding - Enter number to forward to after double-tone, number will be called and forwarding setup.

*93 Cancel Delayed Call Forwarding


Can I connect more than one computer to my DSL service / Can I use a router?


Yes!  While routers are not supported by DSLExtreme technical support, you may use them to connect multiple computers to your DSLExtreme connection.

Can I host a server?


Yes. You may host a server on your connection as long as it is within our acceptable use policy. Spamming is not allowed and strictly enforced. If you plan on hosting a server we recommend a static IP address package with ample upload speed for your server applications.

Does DSL filter any ports?


Port 25 is blocked for all customers to prevent against spam generated from our network by default. DHCP and Static IP customers who wish to remove this block may do so by changing their options in the members page.


Will my current phone features work with DSL?


DSL won't affect Caller ID, voice mail, call waiting or other advanced calling features; however, Distinctive Ring may not work with DSL in some areas.


Can I still use AOL or MSN?


Yes, America Online and MSN offer a special "Bring Your Own Access" plan that connects using TCP/IP for customers who already have high-speed Internet access (ISDN, DSL, etc.). This allows you to use your DSL service to access AOL & MSN content.

Will my VPN work with the DSL service?


Due to the variations in VPN clients we do not guarantee that your VPN will work nor do we provide support for your VPN.  In general:
Virtual Private Networks (VPN) will work with the Dynamic connections but static IP connections are recommended.

Does DSL require installing an additional phone line?


No. DSL technology utilizes higher frequency spectrums for data transmissions that are not being used by voice communications. This allows simultaneous analog voice or fax and DSL data transmission over the same telephone line. You still use your phone as you do now.

What equipment do I need for DSL access?


A DSL end-user must be equipped with a DSL modem and a network ready computer. The DSL modem must be compatible with our DSL equipment and can be ordered from Nextelle. In addition, the end-user's computer must meet recommended minimum system requirements.

 

What are the steps of self-installation?

Installation instructions are provided with your Home Installation kit.  In brief:
Step 1 - Install DSL Filters
DSL filters, also known as micro-filters, keep the DSL and voice signals seperate.  Installing them is as easy as plugging in your phone.
Step 2 - Install DSL Modem
If you don't already have a DSL modem, you may order one as part of your service, including detailed installation instructions. Plug the modem directly into the wall jack, using the phone cord provided.
Step 3 - Configure Your Computer
Most computers are configured in 5 easy steps.?

Can DSL work with our multi-line phone setup?


It is possible, but it will usually require professional installation involving additional equipment at your location. We HIGHLY recommend that you use a direct line not associated with your phone system such as a fax line.

What is nextelle’s billing process?


Nextelle invoices for a one month period and all bills are due on the first day of that period. For example, if the invoice due covers the time period of March 2nd to April 2nd, the bill is due promptly on March 2nd

 

Service Calls?

Did you know that Nextelle charges $80 per hour for most service visits?  As part of the Nextelle Plan, this rate is waived when our support team deems you need a service call. If it’s the customers fault than a $80 per hour charge will apply. 

 *Dispatch will schedule your service call for the date / time that the first available tech will be in your area.  An additional charge will apply for expedited calls.


Is there any special requirement for VoIP or Business Data / Internet connection or PBX needs ?


No. Nextelle DSL Internet access is unlimited. You will not have to worry about how long your modem or computer is in use or turned on.

How much does DSL cost?


View our DSL Pricing/Plans on nextelle.net site.


Will I see additional charges on my phone bill?


No. Nextelle has no hidden fees. We charge you for the DSL circuit, Only the ISP service, and federal taxes in a single low monthly bill that is from us not the telephone company.


What are the payment options for NextelleL service?


Automatic Credit Card Billing - Charges automatically deducted at the beginning of the month from your Credit/Debit card.
Make Payments Online - If you want to continue to receive a paper statement in the mail, but want the ease of paying your bills online, you can make credit card payments online by logging into the Member page.

Payment can be made over the telephone with a debit or credit card for an additional $1.99 fee.

Auto pay, using a debit/ credit card or ACH, can be set-up to automatically process your payment on the day you invoice for services monthly.

ACH can be set-up to draft funds directly from a checking account



What is a Static IP address?


An IP (Internet Protocol) address identifies a computer or other device on the Internet for the purposes of sending or receiving data. It is much like a telephone number. Having a static IP enables you to be able to host a server or setup VPN's or remotely administer your computer. Basically you always know where on the internet your machine is because it isn't moving around.

Can I register a domain name for my personal web-space?


No. Personal web-space is not IP address specific.


How is DSL different from other Internet connections?
 
DSL ?


DSL technology provides a dedicated service over your existing phone lines or Dry loop (without activee phone line). This means that you don't have to share your local access connection with other users.

How does DSL work?


DSL is based on Asymmetric Digital Subscriber Line (ADSL), a super-fast modem technology that can provide data transmission at significantly higher speeds than your standard 56K modem. DSL transforms standard twisted-pair copper telephone wires into a high-speed digital pipe. Since this wiring is already in place in most homes and offices, millions of users can switch to DSL service without the need to run new wires to your location. DSL is designed to take advantage of the portion of the bandwidth not used for voice calls. DSL technology splits your phone line into three information channels. One carries data at high speeds from the Internet to your home computer. Another channel transports data at moderate speeds from your home computer to the Internet. The third channel handles regular phone calls and faxes. You'll be able to surf the Internet while making phone calls or sending a fax. Your regular phone line will continue to work in the event that a power failure affects your computer.

How fast is DSL?


Nextelle offers several packages with download speeds ranging from 192kbps – 100 mbps. Nextelle DSL customers enjoy the ability to download files and surf the Internet at lightning speeds. Throughput speeds experienced will be lower than connection speeds based on factors including the distance between your home and the telephone company central office; the condition of your line; traffic on the network and the Internet; and the performance of servers hosting Web sites you visit among other factors.

How does DSL support both voice and data on the same line?

Normal telephone usage occupies a very small portion of the total range of frequencies available over phone lines.  DSL uses a range of frequencies that begin above where normal telephone usage stops.  Micro-filters prevent the different ranges of signals from causing interference with one another.

DSL Speed Differences Between Households

The rated maximum bandwidth of a DSL connection often cannot be reached. Additionally, actual DSL speeds vary between households. Factors affecting DSL speed include:

Quality of the phone line at your residence. Neighborhoods with better copper wiring can achieve somewhat faster DSL speeds.

Length of the phone line between the residence and the phone company hub (often called "central office"). DSL technology is "distance sensitive" because its performance decreases significantly as you get further away from this hub.

Service glitches. While normally a constant, DSL speed can suddenly drop if the service provider has technical difficulty with their network. Speeds should return to normal after a few minutes or hours.

Short of rewiring their residence, customers can do little about changing these factors. Other factors you can more directly control include:

Spyware on the computer(s). Even when the DSL network may be functioning at full speed, spyware programs may be consuming the bandwidth, robbing your

DSL speed. Anti-spyware programs should be run regularly on networks to prevent this problem.

Misconfigured wires or wireless router. Routers sit between your computers and the Internet connection. If not functioning properly, a router can greatly limit the DSL speed achievable on all computers. Temporarily connecting a computer directly to the Internet can help diagnose this situation.

Slow wireless network connection. In extreme cases, a very slow Wi-Fi connection between a computer and a wireless home network will not keep pace with the speed of the DSL Internet connection. Improving the quality of the Wi-Fi connection will solve this problem.

Old computer(s). Very old computers lacking sufficient processing power or memory cannot keep pace with a high-speed DSL connection. You can verify this problem by comparing the DSL speed between computers at the residence.

Different Types of Business ISPs

Internet Providers have changed quite a bit in the past decades, ditching old technology for new ones and providing more services to growing businesses. Especially for businesses who hope to see growth, it may be time to hop on the bandwagon of change to help better your company’s future. With a much more available selection to choose from, it seems nearly impossible to make the wrong choice for your company on its road ahead. However to help make your choice a little easier, here are the most common types of internet and a little about them:

  • Cable: Easily one of the more popular types of internet, cable transmits internet to businesses via cable companies. Plus, cable tends to be one of the more cost effective ways to stream internet.
  • DSL: DSL is another popular type of internet provider but is severely outdated with a number of limitations such as poor internet speeds compared to other providers.
  • Fiber Optic: One of the fastest types of internet providers is Fiber Optic. They send the internet to business via special tubes that use beams of light to deliver internet services as fast as 1gbps. The only limitation businesses might face is that it is only available in some areas. Not to mention, it is also much more expensive than other providers due to the fact it is among the fastest. In addition, internet speeds are unaffected during inclement weather compared to other providers and it is nearly impossible to hack fiber optic due to their copper wire construction.
  • T1 Internet: This type of internet provider is a form of fiber optic which is primarily made for businesses who need a faster connection for their devices in the workplace.
  • Satellite: One of the most standard internet providers is satellite. The provider uses the help of satellite dishes to send the Internet to and from businesses and are majorly the only type of internet provider available in more remote areas. Although satellite is considered to be fast speed, it’s much slower than more popular internet providers such as fiber optic or cable.
  • Fixed Wireless: If you can’t figure it out from the name, fixed wireless sends internet connections from a radio signal to a fixed place. As fast as fixed wireless has been ranked, it can be rather slow from interference from solid objects such as trees.
  • Dial-up Internet: Dial-up internet is incredibly unreliable and rarely affects many businesses today. Not to mention, the oldest type of internet to date. 

The great thing about most ISP providers is that they provide much more than just internet. Most providers also offer packages of services to business such as TV, phone, and email. Luckily, however, it can end up saving businesses a lot of money in the long run.

In addition, most providers also provide full internet connectivity packages such as Ethernet services. For most businesses, this makes it much easier to manage online services and helps lower costs. With experienced providers, businesses can experience a load off their back for handling their own internet services which in turn helps lower costs such as IT experts. 
Also, a great thing for businesses to look out for are consultative services. As much as ISP can help improve business efficiency, a consultant can advise specifically how much internet a business needs and help remote device management.

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